Multi-Unit Restaurant Operator References

RTSI is blessed to have some of the best restaurant operators in the U.S. and Canada as clients. The positive things that these people, and others in the restaurant and hospitality business, have said about us are very gratifying.

Even after almost six years in business, ROS Technology Services, Inc. has still not created a full-color, glossy sales brochure. It's not that we don't like glossy brochures... instead, we simply haven't needed one as of yet. A client listing still serves as the only "sales brochure" our company needs.

To get an idea of what we're talking about, here are just a few comments received over the years from our customers and others.

"... I was surprised by the sophistication of the technology that we had at the Applebee's franchisee that I worked for in South Carolina [Apple-J, LLP]. I could spend 15 minutes online and know more about what was happening in the restaurants... than 2 hours on the telephone."

          Diane Settles
          Area Director
          Applebee's International
          Virginia

"I remember when training managers, dreading you didn't get to the end of the night and have computer problems that would cause us to be in the restaurant until four in the morning. [With ROSnet] those worries are gone. I can concentrate on the important things like serving the guests. Computer problems related to closing are a thing of the past."

          Doug Kloeppel
          Area Director
          Apple Corps, LP
          Des Moines, IA

"[Gene Peters, President of RTSI is] both an innovator and implementer of some of the most impressive state-of-the-art POS and data collection systems I have ever worked with. His keen sense of restaurant operations and his ability to develop and support systems that are reliable and user friendly have been his personal trademarks."

          Fred Hipp
          President
          California Pizza Kitchen
          Los Angeles, CA

"I have a custom report that used to take hours to compile on Mondays. With ROSnet, the report is generated automatically and what used to take hours I see in seconds. Once I have that report in hand, I can review it and typically come up with a list of questions. I can then get my questions answered by going back to the ROSnet PowerCenter site."

          Theresa Johnson
          Owner
          Neighborhood Hospitality
          Hazard, KY

"After analyzing our needs and searching for an appropriate vendor, we were dismayed to find that most of the systems available on the market were "canned" and could not be easily formatted or customized to suit our unique needs. We also found these systems to be cost-prohibitive for what they provided. ROS, on the other hand, stood out from its competitors by having the best product available... with customization and information disbursement features that greatly appealed to us."

          Jeff Skeele
          Vice President of Operations
          McCormick & Schmick's Seafood Restaurants
          Portland, OR

"ROS Technology Services has been a big part of our success. For the first time, we were able to have all of our restaurants push their point of sales data to our Corporate office on a nightly basis and then use this information almost immediately. We had not been able to do this prior because of our various versions of point of sales systems and the operating systems and data format of the applications. This transfer of information has been cost-effective, dependable and easy for us to administer."

          Thomas Yee
          Manager of Information Technology
          McCormick & Schmick's Seafood Restaurants
          Portland, OR

"... with our old system it was all we could do to get our payroll done by Friday. With ROSnet, we are able to get it done in about a day and a half. We have plenty of time to check it. ROSnet took three days off of the time that it took us to produce the paychecks! It is so user-friendly, the first time that I had to take over the payroll I was able to do it without any problems. [I called support] to ask Martha one question and it was something easy. Another thing we really like about ROSnet is the price. When I look at the invoices from our previous vendor and see what we were being charged for that system, I feel as if we were being ripped off!"