Restaurant owners and operators understand both the importance and the challenges of working with delivery service providers (DSPs) such as DoorDash, GrubHub, and UberEats. Consumers have become accustomed to the convenience of getting food delivered from a variety of restaurants with a few taps in a single app. So, if you’re restaurant isn’t on it, it’s virtually invisible to a significant market segment.

How Delivery Service Providers Impact Profits

As it becomes clear that DSPs are a lasting trend, restaurants are facing new challenges with these relationships. Commission fees of 15% to 30% eat into already slim margins while restaurants incur increased accounting and collections overhead to ensure they’re getting paid appropriately. On average, 3% to 5% of DSP transactions are charged back each year. Taken all together, these costs add up quickly, making it difficult for many establishments to maintain a healthy bottom line.

It's clear that keeping DSP costs under control is essential. However, relying on your accounting department to manage all this data in house with Excel spreadsheets and manually generated reports is an expensive and error prone way to go about it. It’s possible to hire a third party to do the reconciliation and collection, but for many establishments, these services can be prohibitively expensive.

How Software Can Help

To address this modern problem, restaurants need a modern solution. To work effectively with DSPs, your data needs to be easily accessible and digestible. The easiest and most cost-effective way to achieve that is to use a reliable restaurant management software solution. These solutions compile, analyze, and report on a variety of data sources. This enables them to highlight ways you can optimize many areas of your business such as staffing, manager scheduling, inventory management, and budgeting.

In that vein, Rosnet is delighted to announce a new feature in our delivery service provider suite: the DSP variance report. By running this variance report, users can now quickly see any large variances in DSP payments vs. receipts. Once your restaurant has implemented Rosnet’s solution, the system can begin uploading reports from the DSP, allowing it to then match transactions to payments. By comparing current check data to delivery service data, it can easily determine any additional amount your restaurant is owed. The easy-to-use variance report allows you to elect to display only outliers, so you can focus your resources on investigating the most impactful issues.

Rosnet’s intelligent multi-restaurant management solution was created by restaurant operators to address the specific needs of this industry. It empowers users to easily track inventory and sales, manage labor, and enhance profitability. Using customizable user-friendly reports, dashboards, and task lists, Rosnet’s solution harnesses restaurant data to guide better decision-making and facilitate smoother operations.

We are excited to show the variance report to our current and soon-to-be customers, and we look forward to hearing your feedback! We see this variance report not as a full end-to-end product but as a step in that direction. As we continue develop more features, we look forward to making reconciliation even easier in the future. To learn more about restaurant management software and other industry tips and trends, browse our blog!